Cardinal Innovations Healthcare Solutions is a managed care organization currently covering 1.4 million individuals in North Carolina. Cardinal Innovations manages all Medicaid, state and local funding for mental health, intellectual and developmental disability, and substance use/addiction services in our covered areas.
Cardinal Innovations provides access to high quality services through a comprehensive network of more than 900 of the best providers across the state. We are a community-focused organization with a history of sustained partnerships with consumers, local stakeholders and elected officials designed to create quality solutions for people who rely on the public system for care.
Cardinal Innovations has a 38-year history of managing community services for people with mental health, intellectual and developmental disabilities and substance use/addiction conditions. We are proud of our eight-year track record of proven success in the operation of a Medicaid Managed Care waiver. We have redefined Managed Care through our hands on and compassionate approach. Our track record includes significant savings to taxpayers, positive consumer outcomes and reinvestment in additional services for the people and the communities we serve. The North Carolina General Assembly endorsed our model as the basis for the statewide expansion of the Medicaid Managed Care waiver.
Our Purpose: To enhance the health and well-being of the individuals and their families.
Our Mission: We create and manage quality solutions for people who depend on the public system for care.
Our Vision: A community where each person is welcomed, respected and valued.
Our Core Values:
- Accountability: We are responsive, fair and reasonable.
- Integrity: We uphold the highest ethical standards.
- Excellence: We are best at what we do.
- Partnership: We honor, trust and empower others.
Cardinal Innovations is currently North Carolina’s largest Medicaid managed care plan with 225,000 enrollees in 15 counties. Cardinal Innovations is headquartered in Kannapolis and operates four Community Operations Centers in central North Carolina:
2451 South Church Street
Burlington, NC 27215
245 LePhillip Court NE
Concord, NC 28025
| Five County COC
134 South Garnett Street
Henderson, NC 27536
Cardinal Innovations has representatives available 24-hours per day for information, referrals and crisis care. Callers can talk to a licensed clinician, and make appointments with service providers. If you need assistance with mental health, intellectual and developmental disability or substance use/addiction services, you may call the toll-free number for your region (listed below):
Alamance and Caswell counties
Cardinal Innovations has online materials to available assist you. You can find our brochures, review our enrollee handbook and other publications, find a provider or visit one of several informative web pages with the click of a button.
Cardinal Innovations is fully Accredited by the National Committee of Quality Assurance as a Managed Behavioral Healthcare Organization
Read our report for 2012 – 38 years Redefining Managed Care
View our brochures
Consumers and Families
Our Office of Consumer Affairs can help you navigate the service system, listen to your concerns and help you resolve problems.
Diversity and inclusion are important at Cardinal Innovations. We have a Culture Competence Practice Manager who ensures that our organization and Network Providers are culturally competent.
Our provider website provides detailed information on working with Cardinal Innovations as a provider of services. There, you will find communications, guidelines and other information designed to assist you in your role as a Network Provider with Cardinal Innovations.
NC Innovations and the NC MH/DD/SAS Health Plan
The North Carolina Innovations Waiver is a Medicaid Home and Community-Based Waiver authorized by the Centers for Medicare and Medicaid Services under Section 1915 (c) of the Social Security Act. NC Innovations is a means of funding services and supports for individuals with intellectual and/or developmental disabilities and who are at risk for institutionalization. Cardinal Innovations piloted the demonstration project for NC Innovations before it was expanded statewide in January 2012. NC Innovations operates concurrently with the North Carolina Mental Health/Developmental Disabilities/Substance Abuse Services Health Plan. The NC MH/DD/SAS Health Plan is a 1915 (b) Waiver that functions as a prepaid insurance plan for individuals on Medicaid who need services for mental health, substance abuse and intellectual/developmental disability conditions.
Outcomes and Evaluations
Cardinal Innovations conducts an annual Consumer Survey as one measurement of how we are performing. The Consumer Survey, as well as other performance-related documents are on our website.
State Medicaid Information
The North Carolina Department of Health and Human Services, the Division of Medical Assistance and Division of Mental Health/Developmental Disabilities/Substance Abuse post regular updates of interest to consumers and families, community stakeholders and providers
The Human Resources Department recognizes the need to attract the most highly qualified, skilled and diverse talent. We are committed to the vision of creating a community where each person is welcomed, respected and valued, and this starts with each other. Our website features job openings at any of the Cardinal Innovations office locations