IS THE CALL CONFIDENTIAL? IS MY INFORMATION CONFIDENTIAL?

HOW DO I GET HELP?

Call 1-800-939-5911 and you can speak to an access worker that will help you get routine, urgent, and emergency mental health, substance abuse and developmental disability services. The access worker will also help assure that you get an appointment in a timely manner. Additionally, you can get information about other community resources such as housing, benefits, support groups, etc.

WHAT WILL I BE ASKED WHEN I CALL THIS NUMBER?

You will be asked general information so that eligibility can be determined. Information about your county of residence, age, gender, number of dependents, marital status and income will be asked.

IS THE CALL CONFIDENTIAL? IS MY INFORMATION CONFIDENTIAL?

Your information is confidential. Piedmont is required by the “Health Insurance Portability and Accountability Act of 1996” (HIPAA) to protect the privacy and confidentiality of those we serve. Information is only released to the agency that will be providing your services. You can reach the Privacy Officer at 704-721-7058.

However, there are certain situations, in which Piedmont employees are required by law to share confidential information.

WHAT IF I AM DEAF OR HARD OF HEARING?

If you are deaf or hard of hearing, call Relay North Carolina at 877-735-8200 or 711 to reach a Relay operator.

WHAT IF I SPEAK A LANGUAGE OTHER THAN ENGLISH?

If you are a non-English speaker, Call 1-800-939-5911, the Access Center Customer Services Representative can connect you to a translation service. You may have to wait briefly for the conference call with the interpreter to begin.

WHAT IF I DON'T HAVE INSURANCE?

Most providers we contract with use a sliding fee scale for payment based on a person's income. State funding may be available for financial assistance. Call 1-800-939-5911 for more information.

ARE THERE SERVICES AVAILABLE IN MY COMMUNITY?

Services are available in all five counties of our catchment area. It is our goal to provide a choice of services that are within 30 minutes or 30 miles driving time from your home.

HOW DO I FIND OUT WHO IS ON THE PROVIDER LIST?

Call 1-800-939-5811, or click here to search for a provider on our list.

HOW CAN I GET MY DOCTOR OR THERAPIST ADDED TO THE PROVIDER LIST?

If your doctor or therapist wants to join the Piedmont Provider Network, they may call 1-800-958-5596 to obtain an application.

DO YOU PROVIDE TRANSPORTATION?

Transportation services are available for Medicaid recipients and senior citizens who qualify. To get this information for your county, click here.

HOW DO I MAKE A COMPLAINT?

If you are not satisfied with how you are being served, you can do the following: